The Michigan Unemployment Insurance Agency (UIA) and all state offices will be closed on Presidents Day, but claimants can still go online to certify their work searches and access a wide variety of helpful resources.

Workers can certify their job searches using the Michigan Web Account Manager (MiWAM) on Presidents Day, Monday, Feb. 17. MiWAM is available 24 hours a day, seven days a week, even on state holidays. Log in at Michigan.gov/UIA.

Certification by calling the Michigan Automated Voice Interactive Network (MARVIN) will not be available on Presidents Day. MARVIN will be available again on Tuesday, Feb. 18, from 8 a.m. to 4:30 p.m. Claimants who are scheduled to certify on Monday can instead call MARVIN on Thursday or Friday next week. Every two weeks, claimants must report their job status and whether they meet work eligibility requirements to collect benefits.

Due to Monday's state holiday there may be a slight delay in unemployment benefits being deposited into bank accounts or added to U.S. Bank debit cards.

The UIA’s 12 Local Offices, Customer Service hotline at 1-866-500-0017, and the Office of Employer Ombudsman phone line at 1-855-484-2636, Option 4, will be available again to serve Michigan residents and employers beginning Tuesday, Feb. 18.

These online resources are available to workers at any time:

• The UIA Claimant Roadmap, a six-step, user-friendly guide to applying for and understanding benefits. It can be found at Michigan.gov/UIAClaimantRoadmap.
• Online Coaching Sessions, which are web-based group sessions led by UIA staff on topics such as filing a first-time claim, understanding a Monetary Determination letter, the protest and appeals process, and seeking work and registration requirements. The First-time Filer Coaching Session is also available in Spanish.
• Phone, virtual, or in-person appointments can be scheduled up to 14 days in advance at Michigan.gov/UIA.
• Answers to frequently asked questions, toolkits, and resources can be found at Michigan.gov/UIA. Find a library of helpful instructional videos on YouTube.
• The UIA Economic Dashboard, which tracks local and statewide trends in unemployment insurance. Find it at Michigan.gov/UIAEconomicDashboard.

Need help or have questions about a claim?

Meet with an agent: Schedule an in-person, phone, or virtual meeting at Michigan.gov/UIA.

Chat with an agent: Available through MiWAM Monday through Friday, 8 a.m. to 4:30 p.m.

Call Customer Service: 1-866-500-0017, Monday through Friday, 8 a.m. to 4:30 p.m.

Ask Ava: UIA's chatbot at Michigan.gov/UIA can answer many questions.

Find answers: FAQs, videos, toolkits, and other resources at Michigan.gov/UIA.